FAQ: Receiving Milk

FAQ: Receiving Milk

What do I need to do to receive milk?
In order to receive milk for your baby, you need to provide a prescription from your doctor, complete our Infant Medical History Form, and sign our Consent Form. Click here for more information regarding these items.

How do I place an order for donor human milk?
To receive donor human milk for your baby, you can place an order online or you can call in your order to us at 303.869.1888.

Is donor human milk safe?
Mothers’ Milk Bank follows the strict guidelines set forth by the Human Milk Banking Association of North America (HMBANA). All of our donors are screened by trained staff members. They also undergo blood testing and must have their health care providers sign forms confirming their medical histories. The milk is pasteurized and tested prior to being dispensed.

How much milk should I get?
While each situation is different, a newborn baby typically consumes about one ounce per feeding, and there are usually around eight feedings in one day. You should always speak with your pediatrician regarding your baby’s nutritional needs. If the mother is simply waiting for her own milk to come in, she might want to just get a few bottles. If it is unlikely that the mother will ever be able to produce enough milk, then the family might want to get a larger amount depending on how long they want the baby to receive human milk.

Mothers’ Milk Bank is open Monday through Friday, so families should always try to get enough to last them through the weekends. Once we have a prescription for the baby and the necessary paperwork filled out, we can refill the order as many times as needed as long as the milk is available.

What do I do with the milk once we receive it?
For information on handling the milk in your home, click here.

I don’t live in Denver. How can I get milk from you?
We can arrange for milk to be delivered by courier or shipped to you overnight. However, we cannot ship to the states of New York, California, or Maryland due to local tissue licensing requirements.

My baby is allergic to dairy products. Do you have dairy-free milk?
Yes, we keep the milk from donors on dairy-free diets separate for babies that are allergic to dairy products. Call us at 303.869.1888 to see if we have any dairy-free milk available.

Will insurance cover the costs of the milk?
At this time, Mothers’ Milk Bank cannot bill insurance companies directly. If you want to know whether or not your insurance will cover the milk, we recommend contacting your insurance company directly.


Do you produce milk in excess of your own baby’s needs? If so, consider donating to Mothers’ Milk Bank. Your extra milk could help babies in NICUs all over the country. Just one ounce of milk can feed a micro preemie for an entire day.



P: 303.839.6782

F: 303.839.6783

5394 Marshall Street, Suite 400
Arvada, CO 80002



P: 303.869.1888

F: 303.839.7336